About the Course
Quality Management systems supports and organization to focus on the customer (both internally and externally) to build a sustainable business.
This course will go a long way in aligning teams and hence reccommeneded for all levels of management i.e Busisness leaders, line managers, supervisors, and operatives.
At the end of this course participants will be able to:
1. Understand the principles of management at every level of the organization and provide the leadership and resources required
2. Address the needs and expectations of their interested parties to guarantee satisfaction
3. Identify risks and generate opportunities to address them
4. Evaluate customer satisfaction levels and how to improve where customers express dissatisfaction.
5. Develop a structure and forum for checking if the system is working and how to escalate issues and feedback.